Effective Date: September 9th 2024 Introduction
Mega Assistance Services Inc. (company number: 891986432 “we,” “our,” or “us”) coordinates medical and travel assistance services for worldwide travelers on behalf of their travel insurance providers or third parties representing them. Our mission is to ensure seamless communication and coordination of medical and travel assistance needs. This Privacy Policy outlines the types of personal information we collect, how we collect it, and how we use and protect that information. By using our services, you agree to the practices described in this policy.
Types of Information Collected
We collect personal information that may include, but is not limited to:
- Name
- Email address
- Phone number
- Date of birth
- Travel details
- Medical information necessary to coordinate your care
- Insurance policy details
- Payment information (if applicable)
Method of Information Collection
We collect personal information through the following methods:
- Information you provide directly when you engage with our services, such as when you contact us or when your insurance or representative reaches out on your behalf.
- Automated data collection through our website (e.g., cookies and tracking technologies).
- Communication with medical providers or third parties to coordinate your care.
Purpose of Data Collection
The personal information we collect is used for the following purposes:
- To coordinate and manage medical and travel assistance services for you.
- To communicate with you, your insurance company, or third parties representing you, to ensure timely and effective assistance.
- To liaise with medical providers and other relevant service providers to coordinate your care or travel needs.
- To comply with legal or regulatory requirements.
- Phone numbers collected for SMS consent will **not** be used for marketing purposes or shared with third parties or affiliates for such purposes.
Data Security Measures
We take the protection of your personal information seriously and have implemented the following security measures to prevent unauthorized access or misuse of your data:
- Encryption of sensitive data.
- Secure storage of personal information in restricted databases.
- Regular security audits and system monitoring.
- Restricted access to personal information, granted only to authorized personnel involved in coordinating your services.
Data Sharing
We do **not** share your personal information with third parties for marketing purposes. However, to facilitate your medical or travel assistance, we may share your personal information with:
- Medical providers and facilities to arrange treatment or care.
- Travel and transportation services to facilitate emergency evacuations, repatriations, or other travel needs.
- Your insurance company or third parties representing them to coordinate services.
- Law enforcement or regulatory authorities if required by law, or to protect the rights, property, or safety of Mega Assistance Services Inc., our customers, or others.
User Rights
You have the right to:
- Access and review the personal information we have about you.
- Request corrections or updates to your personal data.
- Request the deletion of your personal information, subject to certain legal or contractual obligations.
- Withdraw consent for non-essential communications at any time.
To exercise any of these rights, or if you have any questions about your personal information, please contact us using the information below.
Contact Information
If you have any questions, concerns, or requests regarding your privacy or this policy, please contact us at:
Mega Assistance Services Inc. Suite 200 – 100 Park Royal South West Vancouver, BC V7T 1A2 Canada
Tel : +1 604 669 7582
Email : operations@megassistance.com
